Refund Policy
At Pering Farm Bali, we’re committed to delivering only the freshest produce and highest-quality products. Because we sell perishable goods, we handle refunds and returns with care and transparency.
All refunds for damaged or incorrect products are managed through our e-commerce system and credited as store credit.
Please contact us within 24 hours of delivery to report any issues.
1
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please notify us within 24 hours of delivery.
We may request a photo of the item(s) to help us verify the issue.
2
Refunds via Store Credit
All approved refunds for damaged or incorrect products will be issued as store credit within our e-commerce system.
This store credit can be used toward any future purchase on our website and will remain valid for 6 months from the date of issue.
3
No Cash Refunds
We do not issue refunds in cash or to the original payment method, except in exceptional circumstances as required by law.
4
How to Request a Refund
Please email us at info@peringfarmbali.com
with your:
Order number
Description of the issue
Photo evidence (if applicable)
Once verified, your store credit will be applied to your account, and you will receive a confirmation email.